Customer Communication: The Painting Oregon Inc. Difference
At Painting Oregon Inc we are constantly striving to improve our systems and processes to make our customers lives easier. Sometimes it works and sometimes it doesn’t. One of our biggest challenges in the paint and construction business is keeping track of communications from customers, team members, suppliers, and estimators in one central location. Our email inbox becomes a mess and searching for answers to past responses becomes a challenge. Email is a back and forth, ask question, answer question, ask question, answer and so on. We have tried web portal software, blog posts, and many other solutions that were always a feature or two short of our wants and needs. Until now. What we have found to be a great tool for communication between our office, team of house painters, and our customers is a web and mobile app called Slack. We are able to use the app to upload daily progress pictures, paint colors, change order requests, and any other daily happenings on interior and exterior paint projects.
We understand that technology is not for all of our paint customers and some may find the app difficult or frustrating to use. It takes time to learn new processes, but we are certain that most of our customers will enjoy seeing pictures of the daily progress of their painting project and answers to questions in realtime. No more emailing questions, real time responses with pictures and files uploaded for your entire project. For our customers that would prefer less communication we can simply text message updates at the end of the day.
When your project is about a week away from its start date you will receive an email invite to our Painting Oregon Inc Slack team. You will be directed to create a user name and password. You can download the app on all of your devices to be able to see updates wherever you go. Once you have created this you will be able to see all of the forms you have filled out, colors, contract, and all other items related to your project. You will receive all communications about starting times, staging questions, and other items through the Slack. If your having any problems getting set-up you can ask the SlackBot for help. Slack can be downloaded on the App Store, Google Play, Mac App Store, or just visit from your web browser.